FAQ
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What should I look for in a Removal Company?
There are lots of removal companies out there and they will range from one person with a van to larger removal companies who have a fleet of vehicles of all sizes to move your belongings as well as a team of removers and removal services. We would always advise that you ask family members and friends for recommendations for removal companies and look at the companies reviews before you book them for your moving day.
How far ahead should I book?
Ideally, you should confirm dates as soon as possible, as dates are often
booked up well in advance.
Ghumman Removalist will always aim to match the dates you require,but
please keep in mind that some days (particularly Fridays) are busier and
more expensive than others, so it will help if you can be flexible.
What are Our's quality standards?
External quality audits are carried out by Australian Standrads
representatives on a regular basis, ensuring that standards are upheld and
our customers always receive a high-quality service.
Our pursuit of the highest possible quality service has led Ghumman Removalist to develop the QUEST Quality Management Program. With our history
and knowledge of the relocation industry, Crown has been able to create a
system that sets the standard for quality.
How long will it take to move me?
This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions and also the distance between the premises you are moving from and to and how well you have prepared for the move. The more you do beforehand, the cheaper will be for you. The promise we give is this, we do many services apart from Removalists, if we don’t give you a quality relocation, we stand to lose you and your referrals in the other parts of our business. We have grown due to integrity and referrals.
Can I help the removalists?
You may assist the removalists while moving items from your house to the truck which is permitted. However, our insurance prohibits you from entering onto the truck.
Can I reschedule my relocation?
Rescheduling can be done up to 48 hours prior to the move.
What will Ghumman disassemble and reassemble during my relocation?
The Ghumman crew will disassemble and reassemble beds for your relocation. However, the disassembly and reassembly of swing sets, trampolines and the like, are outside of our scope of service unless specificially requested.
Do I have to be at the uplift and delivery?
An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise the Ghumman Removalist crew on the placement of furniture and cartons in the new home.
